Terms of service

Welcome to Pocket Joy. By accessing or using our website, www.getpocketjoy.com, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

This website is owned and operated by Pocket Joy. These terms govern your use of our website, services, and products.

2. Eligibility

To place an order, you must be at least 18 years old or have permission from a parent or guardian.

3. Product Information

We strive to ensure that product descriptions, prices, images, and other information are accurate. However, occasional errors may occur. In case of an error, we reserve the right to correct the information or cancel the affected order.

4. Order Acceptance

After placing an order, you may receive an order confirmation. This does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order in certain circumstances, including stock availability, incorrect information, or suspected fraudulent activity.

5. Pricing & Payment

All prices are displayed in Bangladeshi Taka (৳).

We accept payment through Cash on Delivery (COD) and any other payment methods made available at checkout.

For prepaid orders, orders will be processed after successful payment confirmation. COD orders will be processed without advance payment.

6. Shipping & Delivery

Shipping charges and estimated delivery times are detailed in our Shipping & Delivery policy.

Estimated delivery times may vary due to courier delays, weather, public holidays, or other circumstances beyond our control.

7. Returns & Refunds

Return and refund eligibility is outlined in our Returns & Refunds policy.

We reserve the right to inspect returned items before approving a return, replacement, or refund.

8. Intellectual Property

All content on this website, including text, images, logos, graphics, product photographs, and other materials, is the property of Pocket Joy unless otherwise stated.

Content may not be copied, reproduced, modified, or used without prior written permission.

9. Limitation of Liability

Pocket Joy is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by applicable law.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

Pocket Joy reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page.

12. Contact

If you have any questions about these Terms & Conditions, you can contact us through our Contact Us page or through our official Instagram account @pocketjoy.dhk.